Refund and Returns Policy
Refund and Returns Policy
Return Policy
Thank you for shopping at T’AIMES.
If you are not entirely satisfied with your purchase, our refund policy is valid for up to 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange and you will only be issued store credit.
Refunds will also not be accepted if its are not in their original condition.
UK RETURNS
Please note we do not cover returns postage.
T’AIMES, 458 FALMER ROAD, BRIGHTON, EAST SUSSEX, BN2 6LG
(please include a note with your order number so we can quickly locate you and instructions for return/ exchange)
PLEASE ALSO ALLOW UP TO 10 WORKING DAYS FOR REFUNDS TO BE PROCESSED
Order Cancellation
We offer a full refund if the order is cancelled within 24 hours of your purchase. Please submit a help query to info@taimes.co.uk if you decide to cancel your order. For orders cancelled after 24 hours of purchase, but have not yet been shipped we will offer a partial refund, after charging a 15% cancellation fee. We will NOT accept a cancellation request once the order has been shipped.
Contact Us
If you run into any further issues, feel free to email us at info@taimes.co.uk
FAQ
UK Production
All of our garments are currently finished in the UK and can be shipped around the globe. Production times for orders can vary, so whilst the majority of our orders will be dispatched within 1-3 working days, some orders can be delayed for a variety of reasons which are often outside of our control. We therefore ask that you allow up to 7 working days for production and dispatch.
Delivery
All orders are currently shipping from our UK facility, so please consider that there may be additional import charges depending on your location.
Shipping times can vary but are estimated below;
From dispatch:
UK - 1-3 Working Days